Cancellation Policy

At The Resin Room, we understand that sometimes circumstances may arise that require you to cancel your order. We want to make the cancellation process as easy and convenient as possible for you. If you need to cancel your order, please reach out to us within 24 hours. Once your order is in production, we may not be able to accommodate cancellations or changes.

To cancel your order, simply contact our dedicated customer support team via phone, WhatsApp at (6290728175).If you miss the 24-hour window, don’t worry! We’ll still investigate the possibility of cancellation. Our team will work diligently to determine if cancellation is feasible and promptly inform you of the outcome.

We appreciate your understanding and cooperation in this matter. Please don’t hesitate to reach out to us with any questions or concerns.”
Please note that orders that have already been shipped cannot be canceled. If you receive the product and wish to return it, please refer to our return policy.

We want to ensure that you have a positive shopping experience with us. If you have any questions or concerns regarding your order, please feel free to reach out to our customer support team. We are always here to help.

Delivery

At TheResinRoom, we strive to deliver your orders as quickly as possible. It usually takes between 10-12 days for products to be delivered.

Please note that these are estimated delivery times and may vary depending on your location and other circumstances beyond our control, such as natural disasters, holidays, and shipping delays.

We do our best to ensure that your order arrives in a timely manner, if you have any questions or concerns about your delivery, please don’t hesitate to contact our customer support team.

Refund Policy

In Case Of Order Cancellation
We understand that there may be situations where you may need to cancel your order. We offer a hassle-free refund policy in case you cancel your order.

If you cancel your order before it is sent for manufacturing, we will issue a full refund for the order amount. Please contact our customer support team with your order number and the reason for cancellation to initiate the refund process.

Please note that if the order has been sent for manufacturing, we may not be able to cancel the order, and the refund may not be possible. In such cases, our team will investigate the matter and let you know if the cancellation is possible.

Once the refund is processed, it will be credited to the same payment method used to place the order. Please allow 5-7 business days for the refund to be processed and reflected in your account.

In Case Of Wrong, Defective Or Damaged Item
Please note that our team will make the final decision on whether a refund or replacement will be issued based on the nature of the issue and the product’s condition. We may also ask you to provide pictures or videos of the product to help us with our investigation.

If a refund is issued, it will be processed within 5-7 business days. The refund will be credited to the same payment method used to place the order.

If a replacement is issued, please check our return policy for more detailed explanation.

There may be cases when we won’t be able to approve your return or replacement request without unboxing video so make sure you make full unboxing video without any cuts when you open the package for first time.

If you have any questions or concerns regarding the cancellation or refund process, please do not hesitate to contact our customer support team. We will be happy to assist you in any way possible.

Thank you for choosing our TheResinRoom for your gifting needs. We are committed to providing you with high-quality products and exceptional customer service.

For Dissatisfaction with the product quality or Change of mind (subject to certain conditions).

The product must be unused and in the same condition as received.
The product must be in its original packaging with all accessories and tags included.
Return shipping costs for dissatisfaction or change of mind will be borne by the customer.
Please contact our customer support team within 48 hours of receiving your order.
Return Policy For Defective/Damaged Product

Conditions

Items must be unused and in the same condition that you received them.
Items must be in the original packaging with all tags and labels attached.
At TheResinRoom, we stand behind the quality of our products and want you to be completely satisfied with your purchase.

If you receive a defective or damaged personalized product, we offer replacement option.

If you receive a defective or damaged product, please contact our customer support team within 48 hours of receiving your order. We will require a full unboxing video before proceeding with your replacement request. This is to ensure that we can process your claim promptly and accurately.

If your replacement request is approved, we will ship new product within 4-5 working days to your address at no additional cost to you. We may or may not ask you to return the damaged product as per our convenience.

Wrong product

If you receive a wrong product, please contact our customer support team within 48 hours of receiving your order. We will require a full unboxing video before proceeding with your replacement request. This is to ensure that we can process your claim promptly and accurately.

Slight differences in products won’t be considered as wrong product, as there may be slight differences depending on uploaded product photo’s photography and lighting effects.

In case the your product has been delivered to another customer and you got other’s, we will take full responsibility for the mistake and arrange pickup from the other’s address and get it delivered to you and same has to be followed by you.

If possible we will send a new part of product with your customization which can be fixed to the one which is already received.

We will ensure that the correct product is delivered to you at the earliest. This replacement product will be shipped to you via standard delivery and will reach you within 7-10 working days.

Please note that the product must be returned in its original packaging, along with all the accessories, manuals, and other items that were included in the original package. Any product that is returned without its original packaging or accessories may not be eligible for a replacement.

We apologize for any inconvenience caused due to the wrong product delivery, and we assure you that we will do everything in our power to make it right.

Key Notes

Please note that our team will make the final decision on whether a refund or replacement will be issued based on the nature of the issue and the product’s condition. We may also ask you to provide pictures or videos of the product to help us with our investigation.

If a refund is issued, it will be processed within 5-7 business days. The refund will be credited to the same payment method used to place the order.

If a replacement is issued, please check above for timings of delivery.

There may be cases when we won’t be able to approve your return or replacement request without unboxing video so make sure you make full unboxing video without any cuts when you open the package for first time.

Thank you for choosing our TheResinRoom for your gifting needs. We are committed to providing you with high-quality products and exceptional customer service.